Carr Business Systems commitment to service is unmatched in the office technology industry. Our mission statement, "Customer satisfaction is our number one concern," is one we live every day in our interactions with customers – not just during the sale, but throughout the life our contract.
Our superior customer service is largely responsible for our solid reputation and long-time customer loyalty.
Our technical staff:
Is highly certified and skilled
Has an average of 7 years of experience
Receives extensive training and support in-house
Is factory-certified and receives extensive manufacturer training on new products and models
Carries a large inventory of parts in each service vehicle to minimize downtime
Has computerized dispatch service to reach you quickly
Offers automated parts inventory and delivery, so you’ve always got the supplies you need
Offers remote diagnostics services to provide faster response and increase uptime
Has extremely low turnover, resulting in long-term, satisfied technicians who know you and know their stuff
The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on. When you need service, we’ll have a technician on-site in an average of 4 hours or less. Carr Business Systems also offers product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity and satisfaction. Just wait till you see what we can do for your business!