Customer Survey

Customer Survey

Date Equipment ID Model

Tech's Name or ID

At Carr Business Systems, we strive to be the best in the industry. Please let us know how we are doing and where we need to improve. Your opinion and your comments are very important to us.

1. What is your sales representative's name?

2. Are you satisfied with your sales rep?
Yes
No

3. Overall how are we doing? Rate your satisfaction with:

Excellent

Good

Fair

Poor

Carr Business Systems

Your Equipment

Your Sales Experience

Billing

4. Technical Service Department:

Excellent

Good

Fair

Poor

Response Time

Knowledgeable

Professional

Follow through

5. Systems Integration Department:

Is your copier/fax connected to your network?
(If no, please go to question number 7)
Yes: No:

Excellent

Good

Fair

Poor

Response Time

Knowledgeable

Professional

Follow through

6. Is your networked product printing/scanning the way you expected?
Yes: No:

7. Dispatch Department:

Excellent

Good

Fair

Poor

Ease of placing a call

Automated Dispatch System

Live Dispatcher

8. How well did the technician explain the problem with your machine and what was done to resolve the problem?
Excellent

Good

Fair

Poor

9. If you needed a part to fix your machine, how long did you have to wait?
Same Day

Next Day

2-3 Days

1 Week

Longer

10. Were you contacted by our technician prior to his arrival?
Yes:

No:

11. Do you receive your supplies from Carr Business Systems?
Yes:

No:

11a. If yes, do you receive them in a timely and efficient manner?
Yes:

No:

12. Did you receive a proper product training upon delivery of your equipment?
Yes:

No:

13. Have you heard of our e-com division?
Yes:

No:

14. Would you recommend Carr to a friend or contact in your industry?
Yes:

No:

Name & Title of person filling out survey:

Your Phone Number:

Email:

Additional Comments: