CARR Business Systems

Customer Survey

At Carr Business Systems, we strive to be the best in the industry. Please let us know how we are doing and where we need to improve. Your opinion and your comments are very important to us.

Equipment ID

Model

Tech`s Name or ID

Sales Rep Name

Are you satisfied with your sales rep?

Overall, how are we doing? Rate your satisfaction below.

Carr Business Systems

Your Equipment

Your Sales Experience

Billing

Technical Service Department

Response Time

Knowledgeable

Professional

Follow Thru

Systems Integration Department

Is your copier/fax connected to your network?

Response Time

Knowledgeable

Professional

Follow Thru

Is your networked product printing/scanning the way you expected?

Dispatch Department

Ease of Call

Automated Dispatch System

Live Dispatcher

How well did the tech explain the problem & resolve it?

If you needed a part to fix your machine, how long did you have to wait?

Were you contacted by our technician prior to his arrival?

Do you receive your supplies from Carr?

If yes, do you receive them in a timely & efficient manner?

Did you recieve a proper product training upon delivery of your equipment?

Have you heard of our e-com division?

Would you recommend Carr to a friend or contact in your industry?

Your Name & Title

Phone

Email

Comments

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